Terms of Service

These Terms of Service (“Terms”) govern your use of the Havenleaf platform operated by Havenleaf Ltd (“Havenleaf”, “we”, “our”, or “us”).

By accessing or using Havenleaf, you agree to these Terms. If you do not agree, you may not use the platform.

Havenleaf is a digital platform that connects users for services through the application. Users may include service providers (“workers”) and customers.

We facilitate registration, identity verification, service matching, and payment processing.

To use Havenleaf, you must:

• Be at least 18 years old
• Provide accurate registration information
• Complete identity verification where required
• Comply with all applicable laws

You are responsible for:

• Maintaining the confidentiality of your account
• All activity under your account
• Providing accurate and updated information

We reserve the right to suspend or terminate accounts that violate these Terms.

Havenleaf uses Persona for identity verification.

By using the platform, you consent to identity verification checks, including submission of government-issued identification and biometric data.

We may refuse or suspend accounts that fail verification.

• All payments are processed through the Havenleaf platform.
• Payment transactions may involve third-party payment processors.
• Havenleaf may deduct service fees or commissions where applicable.
• Users agree to pay all applicable fees for services used.

We are not responsible for disputes between users unless otherwise stated in our policies.

You agree NOT to:

• Provide false information
• Engage in fraud or deceptive activity
• Harass or harm other users
• Attempt to bypass payment systems
• Use the platform for illegal activities

Workers must:

• Provide accurate service information
• Deliver services professionally
• Not accept off-platform payments where prohibited
• Comply with platform rules and local laws

Customers must:

• Provide accurate job/service requests
• Pay for services rendered
• Treat service providers respectfully

We may suspend or terminate accounts at any time if:

• Terms are violated
• Fraud is suspected
• Required by law or regulation

Havenleaf is not liable for:

• Disputes between users
• Losses resulting from service interactions
• Indirect or incidental damages

We provide the platform “as is” without warranties.

Your use of Havenleaf is also governed by our Privacy Policy.

We may update these Terms at any time. Continued use of the platform means acceptance of the updated Terms.

Havenleaf Ltd

Website: https://havenleafltd.com

Email: support@havenleafltd.com