Terms of Service sections
Introduction
These Terms of Service (“Terms”) govern your use of the Havenleaf platform operated by Havenleaf Ltd (“Havenleaf”, “we”, “our”, or “us”).
By accessing or using Havenleaf, you agree to these Terms. If you do not agree, you may not use the platform.
Description of Service
Havenleaf is a digital platform that connects users for services through the application. Users may include service providers (“workers”) and customers.
We facilitate registration, identity verification, service matching, and payment processing.
Eligibility
To use Havenleaf, you must:
- Be at least 18 years old
- Provide accurate registration information
- Complete identity verification where required
- Comply with all applicable laws
Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account
- All activity under your account
- Providing accurate and updated information
We reserve the right to suspend or terminate accounts that violate these Terms.
Identity Verification (KYC)
Havenleaf uses Persona for identity verification.
By using the platform, you consent to identity verification checks, including submission of government-issued identification and biometric data.
We may refuse or suspend accounts that fail verification.
Payments
- All payments are processed through the Havenleaf platform.
- Payment transactions may involve third-party payment processors.
- Havenleaf may deduct service fees or commissions where applicable.
- Users agree to pay all applicable fees for services used.
We are not responsible for disputes between users unless otherwise stated in our policies.
User Conduct
You agree NOT to:
- Provide false information
- Engage in fraud or deceptive activity
- Harass or harm other users
- Attempt to bypass payment systems
- Use the platform for illegal activities
Service Provider Responsibilities
Workers must:
- Provide accurate service information
- Deliver services professionally
- Not accept off-platform payments where prohibited
- Comply with platform rules and local laws
Customer Responsibilities
Customers must:
- Provide accurate job/service requests
- Pay for services rendered
- Treat service providers respectfully
Termination
We may suspend or terminate accounts at any time if:
- Terms are violated
- Fraud is suspected
- Required by law or regulation
Limitation of Liability
Havenleaf is not liable for:
- Disputes between users
- Losses resulting from service interactions
- Indirect or incidental damages
We provide the platform “as is” without warranties.
Privacy
Your use of Havenleaf is also governed by our Privacy Policy.
Changes to Terms
We may update these Terms at any time. Continued use of the platform means acceptance of the updated Terms.
Contact Information
Havenleaf Ltd
Website: https://havenleafltd.com
Email: support@havenleafltd.com
Related policy
Your personal data is handled under our Privacy Policy, including Persona identity verification and in-app payment processing.
How to reach us
- Company: Havenleaf Ltd
- Website: https://havenleafltd.com
- Email: support@havenleafltd.com