Privacy Policy sections
Introduction
Havenleaf Ltd (“Havenleaf”, “we”, “our”, or “us”) operates the Havenleaf mobile application and related services. We are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Residential address
- Profile information
- Account credentials
Identity Verification Information
To comply with safety, fraud prevention, and verification requirements, we collect:
- Government-issued identification documents
- Selfies and biometric verification information
- Verification results provided through Persona
Location Information
We may collect:
- Device location
- Approximate location information
- Location information required for service delivery
Payment Information
When payments are processed through the Havenleaf platform, we may collect:
- Transaction information
- Payment status
- Billing information
We do not store full payment card details unless specifically required and permitted by applicable law and payment processor agreements.
Device and Usage Information
We may automatically collect:
- IP address
- Device identifiers
- Browser information
- Operating system details
- App usage information
- Diagnostic and analytics information
How We Use Information
We use your information to:
- Create and manage accounts
- Verify identity
- Process transactions
- Provide customer support
- Match users with services
- Improve platform performance
- Detect fraud and abuse
- Enforce platform policies
- Comply with legal obligations
Identity Verification
Havenleaf uses Persona to perform identity verification and fraud prevention checks.
By using Havenleaf, users consent to the collection and processing of verification information through Persona and related verification providers where necessary.
Information Sharing
We may share information with:
- Identity verification providers
- Payment processors
- Cloud hosting providers
- Customer support providers
- Legal authorities when required by law
We do not sell users’ personal information.
Data Security
We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain information as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
Verification records may be retained for compliance and security purposes.
User Rights
Users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of eligible information
- Restriction of certain processing activities
Requests should be directed to support@havenleafltd.com.
Children's Privacy
Havenleaf is not intended for individuals under 18 years of age.
International Transfers
Information may be processed and stored in countries where Havenleaf or its service providers operate.
Changes to This Policy
Updated versions will be published on the Havenleaf website and applications.
Contact Information
Havenleaf Ltd
Website: https://havenleafltd.com
Email: support@havenleafltd.com
How to reach us
- Company: Havenleaf Ltd
- Website: https://havenleafltd.com
- Email: support@havenleafltd.com