Community Guidelines & KYC Consent sections
Introduction
Havenleaf is committed to creating a safe, trusted, and professional marketplace for users and service providers. These Community Guidelines explain expected behavior on the platform, and the KYC Consent section explains how identity verification is performed.
By using Havenleaf, you agree to these Guidelines and Consent terms.
Part A
Community Guidelines
All users, customers, and service providers must follow these community standards.
Respectful Behavior
All users must treat others with respect. The following are prohibited:
- Harassment, bullying, or threats
- Hate speech or discrimination
- Abusive or offensive communication
Honest Information
Users must:
- Provide accurate personal information
- Not impersonate others
- Not use fake identities or documents
Service Integrity (Marketplace Rules)
Workers and service providers
Workers and service providers must:
- Deliver services as agreed
- Not request or accept unauthorized off-platform payments
- Not misrepresent skills or services
Customers
Customers must:
- Provide clear and truthful service requests
- Pay for completed services through the platform
Prohibited Activities
Users may NOT:
- Use the platform for illegal activities
- Attempt fraud or scams
- Bypass platform payment systems
- Interfere with platform security
- Create multiple accounts to evade restrictions
Safety and Enforcement
Havenleaf may:
- Suspend or terminate accounts
- Remove content or listings
- Restrict access to features
- Report illegal activity to authorities when required
Part B
KYC Consent (Persona Verification)
Identity verification helps keep Havenleaf safe for everyone. This section describes how Persona performs KYC on our behalf.
Identity Verification Requirement
To ensure safety and trust, Havenleaf requires identity verification for users and service providers.
We use Persona, a third-party identity verification service, to perform KYC (Know Your Customer) checks.
Information Collected for Verification
You may be required to provide:
- Government-issued identification (passport, national ID, driver’s license)
- Selfie or biometric facial verification
- Additional information required by Persona or compliance systems
Purpose of KYC
Your information is used to:
- Verify identity
- Prevent fraud and impersonation
- Ensure platform safety
- Comply with legal obligations
Data Handling
- Verification data is processed securely through Persona
- Havenleaf may receive verification results (approved / rejected)
- Sensitive identity documents are handled according to privacy and security standards
Consent
By using Havenleaf, you explicitly agree that:
- You consent to identity verification through Persona
- You authorize collection and processing of your identity information
- You understand verification is required to access full platform features
If you do not consent, you may not be able to use certain features or access the platform.
Contact Information
Havenleaf Ltd
Website: https://havenleafltd.com
Email: support@havenleafltd.com
Related policies
KYC data is also described in our Privacy Policy. Platform rules and payments are covered in our Terms of Service.
How to reach us
- Company: Havenleaf Ltd
- Website: https://havenleafltd.com
- Email: support@havenleafltd.com